WHY CHOOSE TCSG?
- THE BRICK & MORTAR ADVANTAGE – Our call center agents are full time employees. Unlike our competitors who typically “broker” work or outsource (often off-shore), we hire, train and supervise our agents. In-house experience is the GOLD STANDARD, don’t settle for less.
- GEOGRAPHIC COVERAGE and FLEXIBILITY – Our California and Florida facilities dial from 6:00AM PST – 8:30PM EST, maximum contact leverage with no time zone gaps.
- FULL-TIME AGENTS – Our San Diego and Tallahassee locations are culturally diverse with OVER 2-million combined residents. With a large military presence, over 15 major colleges and universities, and the allure of a desirable climate, both locations consistently attract new residents.Agents work both onsite and remotely.
- 24/7 EXCEPTIONAL ACCOUNT MANAGEMENT – Our work ethic and devotion to exceeding client expectations is unparalleled. Our Tech team works around the clock if/when necessary and operations personnel are available 24/7. It’s never too early or too late to contact us. We’re responsive, attentive and obsessed with a “can-do” ethos.
- HIGH QUALITY CONTROL STANDARDS – Our rates are competitive but we will never be the low-cost option; we are committed to unwavering quality. Unlike low-ball price competitors WE NEVER CUT CORNERS. We take pride in our work. Voter-Contact calls are never rushed and Polling Data Collection is always precise and pinpoint accurate.
- BILINGUAL CAPABILITIES – Script translation is available, and Voter-Contact and Polling Data Collection calls can be made in Spanish, Tagolag, Mandarin and French … accent-neutral or dialect-specific.